Last week Kentucky Fried Chicken (KFC) recognised and rewarded their star employee for the best and consistently outstanding customer service.
Excited Lorato Mogorosi, 49, who is not new to recognition was given P5 000 and a bouquet of flowers to thank her and to encourage her and other employees to improve customer service. All managers of the eight KFC outlets around the country were invited to the function as well as those who had just joined the company.
Mogorosi was recognised twice previously by the fast food outlet for her outstanding customer care and was also recognised for advancing one of the presidential D's for service delivery and became a star overnight.
“We are here to celebrate somebody who epitomises what customer service is all about,” said Craig Donnelly, KFC Chief Executive Officer (CEO) and owner. “Its something that she doesn't do on a weekly or monthly basis, its something that is done consistently and she has been doing it for many many years within the KFC system.”
Donnelly said he was proud to see that there were individuals who could carry out the mission of the company. “It is also an aspiration for managers and future managers to get a few people like this in their business because it makes tremendous difference to your customer service and also to boost morale in the environment.
“We have manager who have been with us from the time I took over the business and I always talk about customer service and commitment to the company, and some of them have seen how they have grown. We have managers who were team members when I took over the business. This a good example that by being an example and carrying our customer philosophy, you all can succeed too and move to a position of supervisor or manager in the future,” he said.
He revealed that they would open their ninth store by the end of this month, the second store in Francistown and that eventually the group would have 18 outlets within Botswana and give opportunities to young people in Botswana to work themselves up to be managers of those stores.
“I want to encourage you to take these opportunities. All we can do as a company is provide the platform and provide the training but it's all up to you as individuals to take advantage of those opportunities and use them for your own good.. When you take advantage of an opportunity you end up with a better lifestyle, a better way of supporting your family because ultimately, your earning potential grows.
“We can talk as much as we want, but at the end of the day it's up to you to decide that you want to better your lives, so I hope that you can take heed of this individual this morning and maybe some of you may want to become customer maniacs and spend time with her when you can to learn from her.
“It's so encouraging that someone actually wakes up and lives this business and she has been doing it consistently for many years and if she can do it, so can all of us. All managers here should go back and if you can find a few of those individuals, four or five you'd have an exciting working environment because individuals like that bring life to the business and encourage the entire surrounding. I hope that recognising this individual will encourage you and hopefully in the future we will see more of you being recognised and not just the same individual all the time.”
“I have love for the customers. I am a star. The whole country knows what I am doing,” said Lorato whose name translates to Love. This year(2012), Mogorosi will be celebrating her 25th year with KFC.
This happened last year(3rd November 2011)
Excited Lorato Mogorosi, 49, who is not new to recognition was given P5 000 and a bouquet of flowers to thank her and to encourage her and other employees to improve customer service. All managers of the eight KFC outlets around the country were invited to the function as well as those who had just joined the company.
Mogorosi was recognised twice previously by the fast food outlet for her outstanding customer care and was also recognised for advancing one of the presidential D's for service delivery and became a star overnight.
“We are here to celebrate somebody who epitomises what customer service is all about,” said Craig Donnelly, KFC Chief Executive Officer (CEO) and owner. “Its something that she doesn't do on a weekly or monthly basis, its something that is done consistently and she has been doing it for many many years within the KFC system.”
Donnelly said he was proud to see that there were individuals who could carry out the mission of the company. “It is also an aspiration for managers and future managers to get a few people like this in their business because it makes tremendous difference to your customer service and also to boost morale in the environment.
“We have manager who have been with us from the time I took over the business and I always talk about customer service and commitment to the company, and some of them have seen how they have grown. We have managers who were team members when I took over the business. This a good example that by being an example and carrying our customer philosophy, you all can succeed too and move to a position of supervisor or manager in the future,” he said.
He revealed that they would open their ninth store by the end of this month, the second store in Francistown and that eventually the group would have 18 outlets within Botswana and give opportunities to young people in Botswana to work themselves up to be managers of those stores.
“I want to encourage you to take these opportunities. All we can do as a company is provide the platform and provide the training but it's all up to you as individuals to take advantage of those opportunities and use them for your own good.. When you take advantage of an opportunity you end up with a better lifestyle, a better way of supporting your family because ultimately, your earning potential grows.
“We can talk as much as we want, but at the end of the day it's up to you to decide that you want to better your lives, so I hope that you can take heed of this individual this morning and maybe some of you may want to become customer maniacs and spend time with her when you can to learn from her.
“It's so encouraging that someone actually wakes up and lives this business and she has been doing it consistently for many years and if she can do it, so can all of us. All managers here should go back and if you can find a few of those individuals, four or five you'd have an exciting working environment because individuals like that bring life to the business and encourage the entire surrounding. I hope that recognising this individual will encourage you and hopefully in the future we will see more of you being recognised and not just the same individual all the time.”
“I have love for the customers. I am a star. The whole country knows what I am doing,” said Lorato whose name translates to Love. This year(2012), Mogorosi will be celebrating her 25th year with KFC.
This happened last year(3rd November 2011)
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